At PawYah.com, customer satisfaction is important to us. Please read this Return & Refund Policy carefully before placing your order.

1. General Return Conditions

We accept returns for eligible products within 30 days of delivery, provided that:

• The item is unused, unworn, and in its original condition.
• The product is returned in its original packaging.
• All tags, accessories, and included items are returned.
• The product has not been damaged, altered, or misused.

Returned items that do not meet these conditions may not qualify for a refund.

2. Personalized & Non-Returnable Items

Because many of our products are personalized or made specifically for your pet, certain items cannot be returned or refunded.

These include, but are not limited to:

• Personalized QR Pet Tags
• Custom engraved pet tags
• Products customized with your pet’s name or information
• Any item made specifically to your requested design or personalization

Since these products are created exclusively for your order, they cannot be resold.

Please carefully review all personalization details, spelling, colors, and customization options before completing your purchase.

3. International Orders

For international shipments:

• Personalized products are not eligible for return or refund unless they arrive damaged or defective.
• Standard (non-personalized) products may be eligible for return upon approval.
• Original shipping charges, customs duties, taxes, import fees, and other government charges are non-refundable.

Customers are responsible for any return shipping costs unless the return is due to our error.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item:

• Please contact us within 48 hours of delivery.
• Include your order number.
• Provide clear photos of the product, packaging, and shipping label.

After reviewing your request, we will provide an appropriate solution, which may include a replacement, refund, or store credit.

5. Return Process

To request a return, please contact us at:

Email: hello@pawyah.com

Please include:

• Your order number
• The product(s) involved
• The reason for your request
• Photos (if the item is damaged or incorrect)

If your return is approved, we will provide detailed return instructions.

Items returned without prior authorization may not be accepted.

6. Refunds

Once we receive and inspect your returned item:

• Approved refunds will be issued to your original payment method.
• Processing times may vary depending on your bank or payment provider.
• Original shipping charges are generally non-refundable unless the return is due to our mistake.
• If only part of an order is returned, only the eligible item(s) will be refunded.

7. Order Cancellation

Orders may be cancelled before production or shipment begins.

Once a personalized product has entered production or has been shipped, it can no longer be cancelled or refunded.

8. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Email: hello@pawyah.com

By placing an order on PawYah.com, you acknowledge that you have read, understood, and agree to this Return & Refund Policy.