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DISTANCE SALES AGREEMENT
Distance Sales Agreement
Effective Date: August 7, 2026
This Distance Sales Agreement (“Agreement”) governs the purchase of products from PawYah.com (“PawYah”, “we”, “our”, or “us”). By placing an order through our website, you (“Customer”, “you”, or “your”) acknowledge that you have read, understood, and agree to the terms of this Agreement.
1. Parties
Seller
PawYah.com
Email: hello@pawyah.com
Buyer
The individual or legal entity placing an order through PawYah.com using the information provided during checkout.
2. Subject of the Agreement
This Agreement governs the sale and delivery of products purchased electronically through PawYah.com, including but not limited to:
- QR Pet ID Tags
- Personalized Pet Tags
- Dog Accessories
- Cat Accessories
- Collars
- Leashes
- Harnesses
- Bandanas
- Lick Mats
- Paw Care Products
- Other pet-related accessories
3. Product Information
Product descriptions, specifications, images, colors, and prices displayed on PawYah.com are intended to be as accurate as possible.
Minor differences in color, engraving, or appearance may occur due to screen settings, manufacturing processes, or the personalized nature of certain products.
4. Prices and Payment
All prices displayed on PawYah.com are shown in the applicable currency indicated at checkout.
Payment must be completed before an order enters production or shipment.
Payments are processed securely through authorized third-party payment providers.
PawYah does not store customers’ credit or debit card information.
5. Personalized Products
Certain products offered by PawYah are customized specifically for each customer.
These include products personalized with:
- Pet names
- Owner information
- QR Pet Tag registration details
- Custom engravings
- Other customer-requested personalization
Once production of a personalized product has begun, the order cannot be modified, cancelled, returned, or refunded except in cases of manufacturing defects or shipping errors.
Customers are responsible for verifying all spelling, personalization details, and order information before completing their purchase.
6. Order Confirmation
After an order is successfully placed, the customer will receive an order confirmation by email.
Receipt of an order confirmation does not guarantee product availability.
PawYah reserves the right to cancel orders in cases including but not limited to:
- Pricing errors
- Product unavailability
- Suspected fraud
- Payment authorization failure
- Incorrect customer information
Any payments received for cancelled orders will be refunded.
7. Shipping and Delivery
Orders will be processed within the estimated processing times stated on PawYah.com.
Delivery times may vary depending on:
- Destination country
- Shipping carrier
- Customs processing
- Public holidays
- Force majeure events
Customers are responsible for providing accurate shipping information.
PawYah is not responsible for delays caused by shipping carriers, customs authorities, or incorrect delivery addresses provided by the customer.
8. Customs Duties and Import Taxes
For international orders, customs duties, import taxes, VAT, brokerage fees, and other government charges may apply depending on the destination country.
Unless otherwise stated, these charges are the responsibility of the customer.
9. Returns and Refunds
Returns and refunds are governed by PawYah’s Return & Refund Policy.
Personalized products, including custom QR Pet Tags and engraved items, are generally not eligible for return or refund unless they are defective or incorrectly supplied.
10. QR Pet Tag Services
PawYah provides QR Pet Tags designed to help identify pets and assist in reconnecting lost pets with their owners.
The customer is responsible for:
- Providing accurate registration information.
- Keeping pet profile information up to date.
- Maintaining access to their account.
PawYah does not guarantee the recovery of lost pets and shall not be liable for any loss arising from inaccurate information, misuse, or circumstances beyond our control.
11. Limitation of Liability
To the fullest extent permitted by law, PawYah shall not be liable for:
- Indirect or consequential damages.
- Loss of profits or business opportunities.
- Delays caused by third-party shipping providers.
- Customs delays or import restrictions.
- Loss resulting from incorrect information provided by the customer.
Our maximum liability shall not exceed the purchase price of the affected product.
12. Privacy
Customer information is collected and processed in accordance with our Privacy Policy.
By placing an order, you consent to the collection and processing of your information as described therein.
13. Force Majeure
PawYah shall not be held responsible for delays or failure to perform its obligations due to events beyond its reasonable control, including but not limited to:
- Natural disasters
- War
- Government actions
- Pandemics
- Labor disputes
- Transportation interruptions
- Internet or communication failures
14. Governing Law
This Agreement shall be governed by the applicable laws governing PawYah’s business operations, without regard to conflict of law principles.
Any disputes arising from this Agreement shall be resolved by the competent courts and authorities having jurisdiction under applicable law.
15. Contact Information
If you have any questions regarding this Distance Sales Agreement, please contact us:
Email: hello@pawyah.com
By completing a purchase on PawYah.com, you confirm that you have read, understood, and accepted this Distance Sales Agreement before placing your order.
